Shipping policy
Processing Time
All orders are custom-made to order. Please allow 3–5 business days for production before your order is dispatched. During busy periods (e.g. holidays), processing may take up to 7 business days.
UK Shipping
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail 2nd Class | 3–5 business days | £1.99 |
| Royal Mail 1st Class | 1–3 business days | £3.49 |
| Royal Mail Tracked 24 | Next working day | £4.99 |
Free UK shipping on orders over £25.
International Shipping
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Europe | 5–10 business days | £5.99 |
| USA & Canada | 7–14 business days | £7.99 |
| Rest of World | 10–21 business days | £9.99 |
All international orders are shipped via Royal Mail International Standard or International Tracked. Customs duties and taxes may apply and are the responsibility of the buyer.
Order Tracking
Once your order has been dispatched, you'll receive an email with tracking information (where available). You can track your parcel directly on the Royal Mail website.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at orders@customuvprints.co.uk and we'll investigate with Royal Mail on your behalf.